Friday, July 18, 2008

Not in the mood for a full review, just yet..

I usually feel very strong and stand by my opinions on food that i eat especially if a mini debate ensues (and no, i don't plan to talk about petrol and Anwar).

So in the situation where the food is exceptionally good for me and a friend questions with doubt, i take on the challenge to find out why.

Thus i stepped into Oriental Spoon on a nice quiet Sunday, to find a lady telling they are fully booked and another lady telling me, there is a table after all.

Ok, maybe not the best day for good service but then again, we were dining there with no crowd the last two times (the dinner review up soon, i promise).

So what was on offer today?

Dim Sum Buffet for RM18.80+, what brilliance. If memory was to serve me correctly, the black sesame paste oozing out from the cute porcupine bun, juicy halal siu mai and yummy lamb ribs, this would be a steal, wouldn't it?

BUT, what i saw was a quality fit for who? Someone who could afford only RM18.80 is it?

Fair enough, the items on the menu was limited but if you believe in quality over quantity, have a look above. Not only that, there were plenty more issues:

With waitresses randomly walking out with dim sum and letting people take what they want is seriously flawed. The direction they walked was random, and no one seem to care that they may have missed out on certain tables. Having to scream for the waiter was resorted especially since the ambience screams "classy".

Fried dim sum was consistently being served with steamed dim sum nowhere to be seen. If it is the tactic to fill people up with oily items and load them up with carbohydrates, then i am very disappointed.

I realise that the steamed dim sum included har gau, siu mai, ribs and buns. Could we do with maybe 1 or 2 more variety of steam dumplings?

When the har gau and siu mai didnt come out fast enough, bamboo baskets were abandoned, steamed in batches and carried out in plates. If you were given the last two or three plates, it was barely lukewarm when served.

Porcupine buns had an almost non-existent layer of black sesame paste as a filling.

That pot of beef tendons was laden with oil.

If the lady had not told me that they were initially fully booked, i wouldn't have been so mad. Expecting a full crowd and yet insufficient food was prepared, is not what you would expect. Looking into the open kitchen, the steamer was barely at full capacity, with the chef busily making har gau while the deep friers were constantly dishing up the fried stuff.

Who would want to try your ala carte dim sum after this kind of quality?

Utterly disappointed and if my readers had gone for the buffet after hearing the name of Oriental Spoon from me, i am sorry.

Still want to try? Offer till August available during weekends.

Trust me and go for the ala carte dim sum menu or their dinner menu (as i said, dinner review coming up, incognito).


SuLee said...

yucks! what the hell is that pot? some chili oil?

kampungboycitygal said... seems like ur not the only one who's complain..i've got numerous of negative complains sitting in my blog..feel so sorry to my readers

Life for Beginners | Kenny Mah said...

I guess what foodbloggers are served as announced food reviewers and what they are served as "normal" guests could be quite different... Which is why I'm wondering if going undercover is still the best way to get a balanced review?

Lyrical Lemongrass said...

Oh what a shame. I hope you've informed Jade.

Bangsar-bAbE said...

That pot of beef tendon looks gross. I actually wanted to try their buffet this weekend after looking at your earlier blog post.

They shouldn't do a buffet promo if they can't handle the crowd.

fatboybakes said...

yeah, you should tell jade or ming lee. this is shocking!!!

daphne said...

oh no. that sounds horrible and a place to avoid for lunch!

"Joe" who is constantly craving said...

daphne:it was alright all dis while..until that day lor..

fbb: yeah..better go send jade a msg..

bangsar: hope they sort out the mess by nxt wkend..

ll: yeah i think i shud..

kennymah: yeah i think going in "undercover" tells u a whole lot of truth..

kbcg: well their usual fare is alright..but dis dim sum buffet on the other hand...

su lee: looks like it..taste abit like it..

mimid3vils said...

Oh Gosh, I'm going to visit them tomorrow!!!!

Oriental Spoon said...

Dear All
Hello. This is Jade - here =)
Yes, I have heard all the comments and feedback.

Dissapointment is indeed the suitable word to use.

I have since relayed all this back to the restaurant manager, and they are working on improving.

Meanwhile, on behalf of Oriental Spoon, our sincerest and utmost apologies for the lack in service and food quality.

Moving forward, those who have had the dim sum buffet and find it lacking, kindly email me here:

Will see how we can give you a better dining experience ok?

And no, it is not a set up environment. Promise you, you can come in anytime and "audit" the food.

Email me ok? =)


CUMI & CIKI said...

wa.. so bad shape hor. ala carte dimsum it is ! lol

"Joe" who is constantly craving said...

mimi: for dim sum buffet ar? err, c if they improve from last week?

jade: just trying to be fair to my readers and glad you are here to rectify things..

c&c: yeap..weekdays ala carte dimsum to be safe..

Precious Pea said...

Still new i guess. I think they also know they could not cope tha is why trying to turn people away rather than people walking out disappointed.

christine said...

its just wasnt the right day huh..

Henry Yeo said...

oh well, better than the 'chaotic' mess tonight at Iketeru. They were very very overloaded with a la carte orders.

"Joe" who is constantly craving said...

henry: ouch..thats very bad for the prices you pay haha..

christine: definitely not..maybe woke up on the wrong side of bed..

pp: not new lor..furthermore if u had in hand bookings close to full capacity..u hav to brace for wish for the best of luck..

J2Kfm said...

oh dear, and I thought from the rave reviews of this place, I should pay them a visit for the buffet dimsum.
but that was prompt of Jade to reply asap.
probably should give them another chance?

wmw said...

wmw : This is bad...hope they sort these problems out ASAP. After the earlier promising ala carte reviews, it's a shame that their dim sum buffet turned into a disaster.

"Joe" who is constantly craving said...

wmw: it is it is..wrong time to screw up basically..

j2fkm: i dont know..would you?

ling239 said...

yer... why so bad de... >.<"

jason said...

Me too, received some bad comments about the promo but my friends are still interested to go. Shall see how it will turn out to be.

"Joe" who is constantly craving said...

ling239: yeah lor =(

jason: can take a look, maybe no expectations, things might fare better la..